Frequently Asked Questions (FAQ)
1. What is DarazXpert?
DarazXpert is a specialized digital services agency focusing on helping online sellers — especially on Daraz — grow their sales, improve store aesthetics, boost product ranking, and build an engaged follower base.
2. What services do you offer?
We provide a variety of services meant to help Daraz/e-commerce sellers, including:
- Store design & optimization (making your shop look premium)
- Product listing & SEO optimization (so your items rank higher)
- Review & reputation management
- Social media growth & engagement strategies
- Analytics, reporting & performance consulting
3. Who can use your services?
Any seller or business operating (or wishing to operate) on Daraz or in the e-commerce space. Whether you’re new or experienced, we tailor our services to your needs.
4. How do I start working with you?
- Contact us via our Contact page or email.
- We’ll schedule a consultation to understand your current status, goals, and challenges.
- We propose a customized plan and quotation.
- Upon agreement, we begin implementation and monitor results.
5. How long before I see results?
That depends on multiple factors (current store status, competition, budget, the size of your product catalog). Some improvements (like store design) can be seen quickly, while rankings, reviews, and traffic growth usually take a few weeks to months.
6. Do you guarantee sales or ranking improvements?
While we can’t guarantee specific sales numbers (since many factors are outside our control), we commit to applying proven strategies and continuously adjusting based on performance metrics to maximize your results.
7. What pricing model do you use?
Our pricing depends on the scope of services, project complexity, and duration. We offer one-time packages (e.g. store redesign) and ongoing retainers (e.g. monthly SEO, reviews growth). After discussing your needs, we’ll propose a custom quote.
8. How do you measure success?
We use key performance indicators (KPIs) such as:
- Increase in store visits / traffic
- Improvement in product ranking / search visibility
- Growth in order volume / sales
- Engagement metrics (followers, reviews, social interactions)
- ROI (return on investment)
9. Will I own the assets and rights (e.g. store design, content) after the project?
Yes. Unless otherwise agreed in writing, all assets, designs, content, and intellectual property created for your store are yours.
10. What is your refund or cancellation policy?
We understand that things change. Our refund/cancellation policy depends on the service package and project milestone status. We’ll clearly outline those terms during proposal stage and in the contract.
11. Is there a minimum contract duration?
Some services (like monthly SEO or review growth) require a minimum commitment (e.g. 3 months) to see meaningful results. For one-time projects (e.g. store redesign), contract ends upon completion.
12. How do I contact support or get help during the project?
You can reach us via email, WhatsApp, or via the contact form on our site. We aim to respond within 24 business hours (or as agreed in your service agreement).
13. Do you work only in Pakistan / for Daraz only?
While we specialize in Daraz sellers (and have expertise in that marketplace), we are open to working with sellers elsewhere or on other marketplaces, depending on whether we can add value.
14. What makes DarazXpert different from other agencies?
- Deep specialization in Daraz marketplace
- Data-driven approach with continuous optimization
- Customized strategies (not one-size-fits-all)
- Transparency & regular reporting